3 Signs that You Need To Change Your Managed Services Provider

3 Signs that You Need To Change Your Managed Services Provider

As technology increasingly pervades every aspect of the modern business, many business owners have delegated their company’s IT management to either dedicated in-house staff or to a managed service providers (MSP). While managed service providers are typically more efficient than maintaining an in-house IT team, it can be difficult for companies to find superior MSPs that will competently and proactively manage their IT. Even after you partner with an MSP, there is always the possibility that they do not deliver their promised value. In this post, we will discuss three signs that suggest you’re not getting the best end of the bargain with your MSP.

Poor Communication

In the world of IT, poor communication is considered the norm and a lack of social awareness is the standard. But MSPs should heave that stereotype and prioritize excellent communication, after all it’s embedded in their business model. If your current MSP is frequently difficult to reach and always unclear in their emails and calls, you should switch to another provider. As a business owner, the reason you delegate your IT services to an MSP is to alleviate the stresses of maintaining your VoIP network and response plan design meetings, not to add a business liability. Bad follow-up and vague responses are definitely a sign that you need a new MSP.


Because MSPs are responsible for managing your company’s technological infrastructure, any costs and risks associated with outages are a part of the total cost of that partnership. Just a couple minutes of lag on a computer or a 5 seconds of latency can cost you a contract or negotiation so if these events are a frequent occurrence, look for a different provider. In short, if the partnership is costing you money, rather than increasing your profits, you should look into another provider.


As your partner, MSPs should demonstrate a dedication to mutually beneficial solutions. If strategy meetings and advisory calls lack practical solutions that build your success, you may want to find another provider. If the solutions offered by your current MSP are always released behind schedule, consider giving them “the boot.” As an MSP, their response times should be reasonably quick to repair legitimately critical issues, minimizing that event’s impact on your business.

Problems With Your MSP? Partner With Us To Get The Best in Business Communication Technologies

With over 20 years in the telecommunications industry, FATPBX is a trusted name among companies throughout California. Offering cutting-edge solutions for all aspects of business communication, we are dedicated to ensuring that our partnerships increase the value and effectiveness of our clients. Take a look at our services and contact us today to partner with the best provider in business telecommunications!

Demystifying 4 VoIP Protocols

Demystifying 4 VoIP Protocols

With all of the discussion about VoIP among businesses, it can be easy to get lost in the details. While you may have already explored the benefits of VoIP and understand how it works, there may be some terms that are still confusing you. For example, as you discuss your VoIP phone system with your tech department or research VoIP systems online, you may see the acronyms TCP and UDP quite a bit. There’s no need to scratch your head any longer because we are going to discuss four common protocols in VoIP and explain how they affect your system.

What’s A VoIP Protocol?

Just in case you need a refresher, VoIP works by sending data packets over the internet, instead of landlines. In this context, the word protocol simply refers to the rules that determine how computers communicate with each other.


The Session Initiation Protocol (SIP) can be described as an improvement in initiating and terminating multimedia sessions. By These “multimedia” sessions include internet telephony (similar to VoIP), video conferencing, and other forms of unified communications. It is not a communication service, but a protocol or set of rules for defining how communication sessions are initiated and terminated.


The Transmission Control Protocol (TCP) is concerned with preserving the integrity of your data, ensuring that no information is lost or missed as it travels from the server to your computer. First, data packets are transmitted from Server A to Server B. After receiving the packets. Server B sends Server A an “acknowledgement”, signifying that the packet arrived intact. If there are any delays or issues with the “acknowledgement” receipt, Server A will resend the information to Server B, Because TCP checks for errors and issues with the packet, it is helpful in scenarios that require error-free communication and data integrity, like email or file transfer.


The User Datagram Protocol (UDP) is primarily concerned with your data’s transmission speed. Instead, of the “acknowledgement” process in TCP, servers utilizing UDP will just send data packets, one right after another. While there is a check for errors, if an error is discovered, there are no attempts made to “recover” the lost data. There are also no ‘callbacks” to verify that a packet has been received, instead, once Server A sends a packet to Server B, it will continue to send data packets. Because UDP is less focused on data integrity and more on the speed of data transmission, it is appropriate in scenarios like live broadcasts and online games.


The Real-Time Transport Protocol (RTP) is a protocol that defines the management of real-time transmission of multimedia over a network. It is sometimes combined with a control protocol (called RTCP in this case) to enable to monitoring of large-scale data delivery to multiple users. It can be used to detect packet loss and compensate for jitter delay during transmission. Generally, RTP is configured with UDP since there is less risk of packet loss. Using RTP with UDP also allows packets to transport more data, efficiently utilizing bandwidth and providing fast data transmission.

We are Your Partner in Business Communications

FatPBX is dedicated to providing businesses with the tools they need to successfully communicate with their clients, in either B2B or B2C relationships. Our communication solutions are designed to be simple for you to use and incorporate into your business. This means you can focus on your business activities while we handle all of the technical stuff in the background. If you’re serious about taking your company’s communication to the next level, get in touch with us!