CALL CENTERS

Clear communication is key.

Call centers deal with hundreds or thousands of calls every day. You may need to put the customer on hold or transfer the customer to a different department. These are key features that should be seamlessly integrated into your system. The easier you can perform tasks, the better experience the customer receives. Guess what, that makes you look good!

Our call center solutions range from menu options and digital assistants to endless features that help improve the experience of your team and the customer.

FEATURES

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ADVANCED CALL MANAGEMENT

- Queue-Based Routing
- Configurable Time Frames
- Hunt Groups
- Call Parking
- Answering Rules
- Automatic Call Distribution (ACD)
- IVR/ Auto Attendant

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SUPERVISOR CONTROLS

- Real-Time Management
- Dashboard and Reports
- Automated Callback IVR
- Whisper, Barge, Listen In
- Contact History Database
- CRM Integration
- Configurable Call Monitoring

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QUALITY INSURANCE

- n-Share Architecture for Scalability
- Call Recording on Queues, Users or across the entire Domain
- Call Analytics and Alerts
- Real Time QoS Monitoring
- SIP Ladder Graphs Reporting for Instant Call Metrics

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DETAILED REPORTING

- Customizable Dashboards
- Queue Statistics
- Agent Statistics
- Agent Availability reporting
- DNIS statistics

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UC INTEGRATION

- Integrated Fax
- Voicemail Transcription
- Voicemail to Email
- Presence on Multiple Devices
- Simultaneous Ring
- Click to Call
- Web-based Agent & Supervisor Portal
- Supported Geographic Distribution & Mobility of Agents
SkySwitch

business phones that support you

Providing support for your customers just got 10x easier. Our customer service and call center phone solutions provide over 50+ built-in features that help your staff do their job.
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Service Areas

Modesto, Turlock, Merced, Los Banos, Firebaugh, Kerman, Madera, Fresno, Chowchilla, Selma, Hanford, Visalia, Tulare, Lemore, Porterville, Delano, Mendota