By using cloud-based softphone systems, you can provide your team with communication connectivity without the need for a physical desk phone. Apps like ReachUC Mobility offer essential and crucial features such as smart call routing and auto-attendant services. This makes the concept of “taking your work with you” easier than ever by bringing your office phone to your mobile device. Softphones allow your business phone number to follow you anywhere so your contacts can easily reach you. Making sure your employees are properly trained on how to use these cloud-based systems on their mobile devices is essential for times of uncertainty.
Whether it be during a crisis, or when you are operating business-as-usual, employee safety should always be a top concern in your company. As part of a safety assessment, C-level executives and managers need a way to account for their teams no matter where they are in the world. You might want to consider implementing a platform, like Slack or Microsoft Teams, for your employees to use for daily communication and messaging. It’s important for your crisis communication plan to include an established way for employees to check-in safely and quickly during an emergency.
When it comes down to it, we all think we are prepared for the unexpected — but are we really? Power and IT outages, natural disasters, even global pandemics, can happen at any time and inevitably affect your entire organization. In order to always be prepared for the myriad of unforeseen circumstances, businesses should have a crisis communication plan ready to deploy at any given moment to ensure business continuity.
Coming from a company with a cloud-based business model, FATPBX wants to help ensure that your business keeps flowing in the event of a crisis or when unexpected situations arise. To keep going, here are some questions to ask yourself in order to create an effective crisis communication plan for your business: