Privacy Policy

We may collect the following types of information:

Personal Information

• Name, business name
• Email address
• Phone number
• Billing and payment information
• Service address and account details

Technical Information

• IP address
• Browser type and device information
• Website usage data (cookies, analytics)

Communication Data

• Support communications and tickets
• SMS/MMS opt-in and opt-out records
• Call logs and voicemail metadata (not content unless required for service delivery)

We use collected information to:

• Provide and manage VoIP services, including call routing, SMS, voicemail, and fax
• Process billing and account management
• Respond to inquiries and provide customer support
• Send service notifications (outages, updates, alerts)
• Improve our website, services, and user experience
• Comply with legal and regulatory requirements (including FCC and CPUC obligations)

By providing your phone number and opting in, you consent to receive SMS communications from FATPBX.

Types of Messages

• Marketing messages (if explicitly opted in)
• Service alerts (outages, maintenance)
• Account notifications
• Appointment reminders

Message Frequency

Message frequency may vary.

Opt-Out

You can opt out at any time by replying:

• STOP to unsubscribe
• HELP for assistance

Fees

Message and data rates may apply based on your carrier.

Data Use

• SMS consent is not shared with third parties for marketing purposes.
• We only use SMS data to provide and support our services.

We do not sell your personal information.

We may share information with:

• Service providers (billing platforms, VoIP infrastructure partners, hosting providers)
• Regulatory authorities when required (FCC, CPUC, law enforcement)
• Emergency services (E911) when necessary for public safety

All partners are required to maintain confidentiality and security.

We implement industry-standard safeguards, including:

• Encrypted communications where applicable
• Secure account access controls
• Firewall and network protections

However, no system is 100% secure, and we cannot guarantee absolute security.

Our website may use cookies and analytics tools to:

• Understand user behavior
• Improve performance and usability
• Support marketing efforts

You can control cookie settings through your browser.

You have the right to:

• Access or request a copy of your data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications

To make a request, contact us using the information below.

We retain information as long as necessary to:

• Provide services
• Meet legal and regulatory obligations
• Resolve disputes and enforce agreements

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.