Reservations and waitlist
Route reservation calls to the host stand or a dedicated reservations line.
Restaurant communications
Restaurant Phone Systems That Handle the Rush Without Missing a Call
FATPBX gives restaurants and multi-location dining groups a managed cloud phone system for reservations, takeout orders, catering inquiries, and after-hours coverage — so every call is handled professionally, even during peak hours.
A managed phone system built for busy restaurants
During a dinner rush, every missed call is a missed reservation or order. FATPBX routes calls automatically so your staff can focus on guests — not the phone.
How FATPBX supports your team
Takeout and delivery orders
Send takeout callers directly to the right team without tying up the front-of-house phone.
Catering and private events
Route catering inquiries to your events coordinator so high-value bookings get immediate attention.
How Calls Flow
See How Restaurants Calls Are Handled
Free up staff from phone interruptions, never miss a reservation or catering inquiry, send SMS confirmations automatically.
Restaurants Call Flow
1
Customer dials restaurant
Orbit AI Agent greets with restaurant name and today's hours.
2
Menu options
Press 1 for Reservations, 2 for Takeout/Delivery, 3 for Catering, 0 for Host Stand.
3
Reservations queue
Host stand rings; if busy, caller hears estimated wait and can hold or leave voicemail.
4
Takeout orders
Routes to kitchen or designated order-taker; SMS confirmation sent to customer.
5
After hours
After-hours message with hours, online ordering link via SMS, and catering contact info.
Want the full call flow guide for your industry?
Build a better call flow for your restaurant
Talk with FATPBX about a managed phone system tailored to your dining operation.
Request a Restaurant Demo